Contact Us
Last Updated: October 30, 2026
Linyi Ada Trading Co., Ltd.
The company operating orlaviao
Whether you are checking a toy’s details, following a delivery, or arranging a return, please contact our customer support team.
For an existing purchase, include your order number and the email address used at checkout. A short explanation of the issue helps us identify the appropriate next step.
Telephone
+86 539 589 761
Customer service hours
Monday–Friday, 9:00 AM–6:00 PM
China Standard Time (UTC+8), excluding public holidays in China.
Messages received outside these hours are reviewed during the next service period.
Business address
Linyi Ada Trading Co., Ltd.
2nd Floor, No. 12, North Side of Dongfang Mingzhu Residential Complex, Feicheng Subdistrict, Feixian County, Linyi City, Shandong Province, China
Product questions
Please identify the toy you are considering and the information you need, such as its dimensions, recommended age, included components, or assembly requirements. You do not need to provide a child’s full name, photograph, date of birth, or other identifying information.
Damaged items or safety concerns
If a toy appears damaged, incomplete, or unsafe, stop using it and keep it away from children while contacting us. Photographs of the item, packaging, and relevant label may help, where available.
For an urgent medical or safety emergency, contact the appropriate local emergency service rather than waiting for an email response.
Returns
Our return warehouse is located in China. Email us before sending a parcel so we can provide the correct destination and shipping instructions. The business address above should not be used for a return unless we expressly confirm it.