Shipping Policy

Last Updated: October 30, 2026

This policy explains how orlaviao, operated by Linyi Ada Trading Co., Ltd., handles order preparation and delivery.

Order preparation

We normally process paid orders within 1–3 business days. Business days exclude weekends and applicable public holidays in China.

Payment checks, missing address details, or an unexpected stock issue may affect preparation. If we cannot ship within the stated period, we will notify you, explain the revised estimate, and provide cancellation and refund options as required by applicable law.

Available destinations

Shipping availability depends on the product, destination, and services enabled at checkout. Enter your complete address to see the available options before paying.

If we discover that an accepted order cannot be delivered, we will contact you about an alternative or refund the unfulfilled order.

Standard shipping charges

  • Orders of US$39 or more: free standard shipping.
  • Orders below US$39: shipping charges are displayed at checkout.
  • Optional upgraded shipping, if offered, is charged as shown before payment.

The US$39 threshold applies to merchandise value after discounts, excluding taxes and shipping charges. Free shipping does not automatically include customs duties or import taxes.

Delivery estimates

Standard transit normally takes 7–15 business days after dispatch.

Together with processing, the estimated order-to-delivery period is 8–18 business days. Any different estimate for a particular product or service will be disclosed before purchase.

These are estimates, not guaranteed arrival dates. Please allow for customs inspections, severe weather, public holidays, and carrier interruptions when planning a gift.

Dispatch location

The dispatch location depends on the inventory and fulfillment arrangement for your order and may differ from our business address. A China-based return warehouse does not, by itself, establish the shipment’s origin.

We will not describe goods as locally dispatched unless that accurately reflects the fulfillment arrangement.

Tracking

When tracking is available, we send the details to the contact address supplied with your order. A shipping label may be created before the carrier records its first scan.

Contact us if tracking remains unavailable, stops updating for an extended period, or suggests a delivery problem.

Address errors

Please check the recipient name, address, and postal code before submitting your order. Report errors immediately. We will try to make changes before dispatch, but changes cannot always be made after fulfillment begins.

Any proposed redelivery cost will be explained before you agree to it.

Missing, delayed, or damaged parcels

If a parcel does not arrive as expected, we will review the order and investigate with the relevant fulfillment or delivery service. A “delivered” tracking entry does not automatically prevent investigation.

Where appropriate, we will arrange a replacement or refund in accordance with the circumstances and your legal rights. We do not require you to resolve a seller-arranged delivery problem with the carrier alone.

Customs and import charges

Unless checkout states that duties and import taxes are included or prepaid, the recipient is responsible for applicable charges imposed by the destination authorities. Any amounts collected by us appear before payment.

Shipping support

Linyi Ada Trading Co., Ltd., operating orlaviao
Business address: 2nd Floor, No. 12, North Side of Dongfang Mingzhu Residential Complex, Feicheng Subdistrict, Feixian County, Linyi City, Shandong Province, China
Email: service@orlaviao.com
Telephone: +86 539 589 761
Customer service: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.

Returns go to our designated warehouse in China. Obtain the address from support before sending goods back.