Privacy Policy
Last Updated: October 30, 2026
This Privacy Policy describes how personal information is handled when you visit orlaviao, make a purchase, or contact customer support.
Who is responsible
Linyi Ada Trading Co., Ltd., operating orlaviao, is responsible for the personal information described in this policy and acts as the data controller where that concept applies.
Business address: 2nd Floor, No. 12, North Side of Dongfang Mingzhu Residential Complex, Feicheng Subdistrict, Feixian County, Linyi City, Shandong Province, China
Privacy email: service@orlaviao.com
Telephone: +86 539 589 761
Contact hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.
Information we receive
Depending on your interactions with the store, this may include:
- Contact and delivery details, such as your name, email, telephone number, and address.
- Order information, including purchased items, transaction value, delivery records, and return requests.
- Payment status, transaction references, and limited payment details made available by payment providers.
- Messages and supporting materials you send to customer support.
- Technical and usage information, such as IP address, browser, device details, pages viewed, and interactions with the store.
- Marketing preferences and consent choices.
Information comes directly from you, from your device where permitted, and from providers involved in payments, delivery, fraud prevention, and store operations.
Payment credentials are handled through the payment services offered at checkout. Please do not send complete card details or security codes by email.
How information is used
We use relevant information to process purchases, arrange delivery, manage returns, answer questions, maintain transaction records, prevent fraud, secure the website, and meet legal obligations.
Where permitted and subject to applicable choices, we may also use information to understand store performance and send marketing messages. You can unsubscribe from promotional emails without affecting necessary order communications.
Where a legal basis is required, processing relies on performance of a contract, compliance with law, legitimate interests where appropriate, or consent. Consent may be withdrawn without affecting processing lawfully carried out beforehand.
Service providers and disclosures
Our Shopify storefront and the services connected to it support store hosting, checkout, and order administration.
Relevant information may be shared with payment providers, fulfillment and delivery services, customer-support providers, and technical or security providers to the extent needed for their services.
Analytics or advertising providers receive information only where those tools are deployed and applicable consent or opt-out requirements have been met.
We may also disclose information when legally required, to protect rights and safety, or during a lawful business transaction subject to appropriate safeguards.
Cookies and privacy choices
Essential cookies support functions such as the shopping cart, checkout, security, and preference storage.
Non-essential analytics or advertising technologies, where used, are subject to the controls required by applicable law. Where prior consent is required, they must remain inactive until that consent is given.
You can use the store’s privacy preference controls to accept all, reject non-essential technologies, or manage categories, where applicable. Withdrawing optional consent should be as accessible as giving it.
Where applicable law requires us to recognize an opt-out preference signal, including Global Privacy Control, we apply that signal as required.
International handling
We are based in China, and our service providers may handle information in other countries. Where required, international transfers use applicable safeguards, such as approved contractual protections or another lawful transfer mechanism.
Retention
We keep personal information for the period needed for the purpose for which it was collected, including fulfillment, support, accounting, dispute resolution, and legal obligations.
Retention depends on the record type and applicable requirements. Information no longer needed is deleted or anonymized, subject to lawful retention and backup arrangements.
Your rights
Depending on your location, you may have rights to access, correct, delete, receive a copy of, or transfer your information; restrict or object to processing; withdraw consent; or opt out of certain advertising or information-sharing activities.
Contact service@orlaviao.com to make a request. We may need proportionate information to verify identity. We will explain any applicable limits, respond within required timeframes, and will not unlawfully discriminate against you for exercising a privacy right.
You may also complain to the relevant data protection authority.
Children’s information
Our purchasing and support services are intended for adult customers, including parents and caregivers. We do not ask children to create accounts or submit personal information.
Please avoid sending children’s names, photographs, voice recordings, precise locations, or other identifying information when asking about a toy. An age range is generally sufficient for a product question.
We do not knowingly collect personal information from children under 13 without the notices, consent, or other safeguards required by applicable law. If you believe a child has provided information, contact us so we can investigate and take appropriate action, including deletion where required.
This statement does not replace any additional requirements that apply if a website, feature, or connected toy is directed to children.
Security and updates
We use reasonable technical and organizational safeguards appropriate to the information involved. No system can guarantee absolute security.
Changes to this policy will appear on this page with an updated date. Additional notice or consent will be provided when required.