FAQ
Last Updated: October 30, 2026
Who operates orlaviao?
orlaviao is operated by Linyi Ada Trading Co., Ltd., an online retailer offering children’s toys.
How do I choose an appropriate toy?
Check the product’s recommended age, warnings, dimensions, and included components. Consider the child’s abilities as well as age. Adult supervision does not make a toy suitable for a younger age group than its stated classification.
Are batteries or accessories included?
Contents vary by listing. Please check the “included” information before ordering. Do not assume that batteries, chargers, display accessories, or other objects shown in a scene are supplied unless the listing states that they are included.
Can I buy a toy as a gift?
Yes. Review the recipient’s suitability for the toy and enter the delivery address carefully. Gift wrapping or personalized messages are available only when expressly offered.
When is shipping free?
Free standard shipping applies to qualifying merchandise orders of US$39 or more after discounts, excluding taxes and shipping fees. For orders below US$39, the applicable delivery charge is shown before payment. An optional upgraded service may carry an additional charge.
How long will my order take?
Order processing normally takes 1–3 business days after payment confirmation. Standard transit is estimated at 7–15 business days after dispatch, giving an estimated combined period of 8–18 business days.
Processing and transit are separate. Customs checks, holidays, and carrier disruptions can affect arrival dates.
Where do you deliver?
Available destinations and shipping services are shown at checkout for the selected products. We do not promise delivery to every country or address.
Can I change or cancel my order?
Email service@orlaviao.com promptly. We will try to assist before fulfillment progresses too far. Cancellation after dispatch may require a return, without limiting any statutory cancellation rights.
What is the return period?
You may request an eligible return within 30 calendar days after delivery. Change-of-mind returns should be unused, unaltered, and complete, subject to legally protected inspection and cancellation rights.
Where is the return warehouse?
The return warehouse is in China. Contact us for its full address before shipping.
Who pays return postage?
Customers pay postage for eligible change-of-mind returns. International return costs may be substantial. For an incorrect, damaged, defective, or materially misdescribed item, we cover reasonable necessary return costs or arrange another appropriate solution.
When will I receive my refund?
Eligible return refunds are processed to the original payment method within 5–10 business days after we receive the returned item, including inspection. A shorter legal deadline takes priority. Your payment provider may need additional time to display the credit.
How can I contact you?
Company: Linyi Ada Trading Co., Ltd.
Business address: 2nd Floor, No. 12, North Side of Dongfang Mingzhu Residential Complex, Feicheng Subdistrict, Feixian County, Linyi City, Shandong Province, China
Email: service@orlaviao.com
Telephone: +86 539 589 761
Service hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.